servqual questionnaire
SERVQUALAMultiple-itemScaleforMeasuringConsumerPerceptionsofServiceQuality...Everysingleparticipantwasinterviewedusingastructuredquestionnaire ...,由PChatzoglou著作·2014·被引用61次—TheoriginalSERVQUALinstrument(Parasuramanetal.,1988)includes22pai...
SERVQUAL
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TheSERVQUALquestionnairehasbeendescribedasthemostpopularstandardizedquestionnairetomeasureservicequality.Itiswidelyusedbyservicefirms, ...
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